At Whittier Consulting, we specialise in delivering tangible business value through transformations, operational efficiencies, and process improvements for organisations. Our expertise spans across listed corporations, market leaders, and high-profile infrastructure projects, helping businesses streamline processes, enhance customer experiences, and drive long-term success.
Customer Journey
A FTSE 100 luxury goods retailer faced challenges in transforming their customer-facing processes and required technology developments to enhance customer experience and operational efficiency. Whittier Consulting was engaged to advise on the project and provide expert guidance on the necessary technology developments.
We conducted a thorough analysis of the existing processes and identified key areas for improvement. Our team designed and implemented innovative solutions to transform the customer-facing processes and supported the development of the required technology.
The transformation resulted in a significant improvement in customer experience and operational efficiency. The retailer successfully implemented the new processes and technology, leading to enhanced customer satisfaction and business performance.
Technology transformation
A UK listed property company needed to produce a future recommended technology roadmap and improve their technology operating model and capability. Whittier Consulting was engaged to support the analysis and design of the future technology roadmap and operating model.
We conducted stakeholder interviews, reviewed legacy systems, assessed data requirements, and supported the creation of the future roadmap. Our team also provided guidance on core property processes and financial planning & analysis.
The client accepted the findings of the review and the recommendations. They are currently in the process of implementing the new technology roadmap and operating model, which are expected to enhance their technology capabilities and overall business performance.
Programme Management
A middle-east development project faced significant challenges in programme delivery and governance within the Environment team. The leadership team was facing some challenging milestones and lacked an effective management framework, leading to delays and inefficiencies. Whittier Consulting was appointed as an advisor to the leadership team to address these issues.
Our team was tasked with designing, building, implementing, and operating a comprehensive programme management framework to streamline processes and enhance governance. We meticulously crafted a robust framework that included detailed planning, resource allocation, and risk management strategies. By closely collaborating with the Environment team, we ensured that the new processes were seamlessly integrated into their operations.
As a result, the project saw significant progress in delivery, value, transparency, and programme control. Whittier Consulting became an integral part of the leadership team, contributing to the project’s overall success and establishing a strong foundation for future initiatives.
Why Choose Whittier Consulting?
Real Industry Experience
Our team has hands-on expertise across multiple sectors, ensuring practical and effective solutions.
Value-Adding Focus
We prioritise measurable results that enhance business performance.
Client-Centric Approach
We work as an extension of your team, building long-term partnerships based on trust and collaboration.
Cost-Effective Solutions
High-value consulting without the inflated costs of big-name firms.
Senior Expertise, No Juniors
Work directly with experienced consultants who understand your challenges.
Comprehensive Service Offering
From programme management to finance transformation, we cover all critical business areas.
Transform your business with Whittier Consulting
Contact us today to discuss your project.